How are we different?
With so many tax relief companies and tax law firms out there it must be extremely frustrating for a consumer to pick the right firm. Just to give you an example of how flooded the market is with tax relief firms all you have to do is log on to Google and type in local tax attorney. Immediately you will see at least 30 firms and companies on the first page. Now the question is whom do you hire? There are a couple factors to look at but first let’s start out with what happens when you actually make the initial phone call. There are three scenarios, which usually happen to potential clients inquiring for service. We know because we’ve encountered them time and time again when clients contact us. They are being put on hold and slow response time, not speaking to a licensee, and an out of state lead generator company pharming your information out to god knows what state. Below we talk about each one in detail.
So you log onto Google and contact the first tax relief firm you see. You make the initial call desperate to have a licensed enrolled agent, CPA, or tax attorney pick up the phone and start listening to your problem and offering advice. But instead what you get is a receptionist picking up the phone putting you on hold. Thank you for calling blank law firm…. Who do I have the pleasure of speaking with? Tom. Hi Tom, how can I help you? I have a problem with my taxes need to speak to someone. Okay let me get your name and number and I will have someone contact you. Now ask yourself this question. A day goes by and you still receive no response or after a couple hours you receive a callback from a sales rep. You begin to ask technical tax questions related to your case. Instead what you get is a very broad explanation on what will be done for you. You are confused because you have more questions. Even worse, the sales rep tells you never have to come in to the office. Sound familiar? It’s very common for large nationwide tax relief firms to have a receptionist and then commissionable sales staff makes the first contact with you. This can be very frustrating because you have questions that need to be answered right then and now. Instead what you get is a delay and you never directly talk to the licensee. The other scenario is you call a nationwide firm that is out of state and wants you to pay them $1000 to start an investigation. There is a division between the sales staff and licensed staff at big nationwide firms.
Now I will explain to you how we are different at Hill Hurst Tax Group and what you can expect from our services. When you fill out a form during the day we will contact you within the hour or first thing in the morning. If you call us you will have a supporting staff member or a licensee pick up the phone, listen to you tax problem, and immediately start to pre qualify you. After the initial phone call we invite you down to our office for a free consultation with one of our los Angeles tax attorneys or enrolled agents. You will never be placed on hold and during the consultation we will determine what plan of action to take. If we need to proceed with a further investigation before we take your case, we charge a modest investigation fee after the consultation. Once you retain us, you will know who is working on your case and your file will never be passed around from one person to another. If you email us, we will respond the same day. We are available for all local clients in the Los Angeles county area and southern California including Orange County, Riverside County, San Bernardino County, and Ventura County. We have the ability to serve clients in all 50 states as well. Now if you are nearby to our office in neighboring cities such as Glendale, Burbank, Pasadena, Hollywood, or Los Angeles then please call us for a free consultation. The initial phone call and consultation will be the least pressure case evaluation you have ever been in. We inform and recommend. You will leave retaining us and knowing all your options. Not only that, but we educate our clients on what exactly we do for them during the process. Call us for a free consultation at 323-486-3314.